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In-house Analysers support

+27 11 691 8200

Summer times:
Monday through Friday

09:30-18:00

Saturday

10:00-14:00

Winter times:
Monday through Friday

08:30-17:00

Saturday

09:00-13:00

Frequently asked questions

Heparin-treated samples can be used in the lithium heparin whole blood separator except when running feline AST, LDH or CK. Double dosing may elevate the results for these assays in feline samples.

No. The recommended mixing method for the lithium heparin whole blood separator is to swirl the separator 5 times.

If you choose to invert the separator and some blood becomes trapped in and/or around the cap, tap the separator gently on the counter to help release the blood from the cap. The sample volume that is trapped in the cap is not sufficient enough to cause issues with analysing the sample and obtaining results

Dispense 0.6–0.8 cc of whole blood into the separator. You can measure this using the marks on the syringe you are using to dispense the sample, or by filling only to the lowest line on the separator.

It is recommended that samples be run within 30 minutes of collection. If the sample is not being run immediately, cap the separator to prevent sample evaporation.

Lithium heparin whole blood separators should be stored at room temperature with their green caps on. Do not store the separators in direct sunlight or near sources of heat.

I left my clips/slides out overnight. Will they still be OK?

They will be ok if left at a room temperature for a one-time period of 24hrs. This is as long as they were
stored appropriately when they arrived.

 

We did not store the slides in the freezer/fridge when they arrived?

They will be ok for a one-time period of 24 hours as long as you received them within 24 hours of them
being shipped (48 hours in total). If you are unsure when they were shipped please contact your
customer support team and they will be able to advise you.

 

I left my purple topped slides in the refrigerator. Will they still be okay?

They can be left out of the freezer for a one-time period up to 24 hours. We recommend discarding the
slides if they are out of the freezer for more than 24 hours.

 

If more blood is left in the patient syringe after dispensing the required volume of 0.6–0.8 cc into the separator, the remaining sample can be dispensed into any sample tube as long as the required fill volume is adequate.

Smart Flags

The flagging for the ProCyte Dx analyzer signals the user that an abnormal cell or group of cells is present and it cannot be characterized in the normal hemogram.

 

Asterisk (*)

An asterisk (*) indicates the analyzer is questioning the presence of the cellular population.

 

Hash mark (--.--)

A hash mark (--.--) indicates the analyzer was unable to return a result for a particular parameter. In either case, a blood film should be consulted. These message flags act as internal controls to remind the doctor that a sample must be examined under a microscope. 

Analyser support videos: 

  • Venipuncture Canine Jugular
  • Venipuncture Feline Jugular
  • Venipuncture Medial Saphenous
     

Watch the videos

No, the SCA2000 analyser does not connect to the IDEXX VetLab Station.

While IDEXX is not an authorized SCA2000 service centre and cannot service these analysers, IDEXX will work with the manufacturer on the customer’s behalf to resolve any warranty- and service-related issues.

IDEXX will offer rebate programs for SCA2000 users to trade up to a Coag Dx Analyser.

The Coag Dx Analyser automatically performs daily internal electronic and temperature quality control testing to verify performance. The analyser also performs a system check every time it is activated and a test is performed.

While many animals can be tested using the Coag Dx Analyser, it has only been validated for the following species:

  • Canine and feline species: PT, Citrate PT, aPTT, Citrate aPTT
  • Equine species: PT, Citrate PT

Yes. The IDEXX consumable can be used with both the IDEXX Coag Dx and SCA2000 analysers.

IDEXX UA Strips are validated for canine, feline and equine urine.

Due to the high number of false negatives in small animals, nitrites have a very limited value in veterinary samples.

The IDEXX UA Strips measure:

  • pH
  • Protein
  • Ketones
  • Bilirubin
  • Leukocytes
  • Glucose
  • Urobilinogen
  • Blood or haemoglobin

The IDEXX UA Strips can be used only once.

Calibrate the IDEXX VetLab UA Analyser once a week using IDEXX VetLab® UA™ Calibration Strips. The calibration procedure takes less than two minutes. Please refer to the Quick Reference Guide or Operator’s Manual for calibration procedure.

A complete UA includes physical, chemical and microscopic examinations:

  1. Observation of urine colour and clarity
  2. Urine specific gravity measured by veterinary refractometer
  3. Measurement of urine chemical properties (i.e., pH, bilirubin, glucose, occult blood and ketones)
  4. Microscopic examination of urine sediment

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