IDEXX Reference Laboratories
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Personalised support, guidance, and expertise
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A dedicated team willing to support you with personalised diagnostic solutions for the way you practice veterinary medicine.
In your practice
- Veterinary Diagnostic Consultants
- Field Support Representatives
On the phone
- Medical consultants
- Customer support representatives
A dedicated team willing to support you with personalized diagnostic solutions for the way you practice veterinary medicine.
In your practice
- Veterinary Diagnostic Consultants
- Field Support Representatives
On the phone
- Medical consultants
- Customer support representatives
In your practice
Veterinary Diagnostic ConsultantsMore frequent visits and personalised support. |
Field Support RepresentativesMore step-by-step guidance and training on-site to help optimize your workflow. |
Reference Laboratory SpecialistsSpecialist support and guidance on reference laboratory services and test menu |
On the phone and online
Medical consultantsMore direct live access and personalised guidance from certified specialists. |
PathologistsMore personal attention from a pathologist dedicated to your case from beginning to end, available via their direct phone line or email. |
Customer support representativesMore dedication to answering all your questions on laboratory services, test requests, results status, and more. |
IDEXX.comMore self-serve educational content. |
Contact IDEXX Reference Laboratories support
IDEXX supports your practice with our customer support, technical support, and medical consulting services team, including our certified veterinary specialists.
+27 11 691 8200
Consultants
World class experts with total dedication and full focus to bring you the very best in consultation and support.
Dr Yolandi Rautenbach
BVSc (Hons), MMedvet (Clinical Laboratory Diagnostics), PhD Candidate, EBVS® European Specialist in Veterinary Clinical Pathology
Dr Yolandi Rautenbach obtained her BSVc degree at the University of Pretoria in 2007. After spending four years in private practice, she returned to the university and completed her BVSc Honours degree in 2014 and proceeded to complete both the South African, MMedVet (Clinical Laboratory Diagnostics), and European College of Veterinary Clinical Pathology residencies in 2017 and 2018, respectively, at the University of Pretoria. She was employed as a Senior Lecturer in Veterinary Clinical Pathology form 2018-2024 at the Department of Companion Animal Clinical Studies, University of Pretoria. During this period she was involved in clinical service delivery at the Clinical Pathology Laboratory, involved in teaching Clinical Pathology to under- and postgraduate veterinary and veterinary nursing students, interns and residents. Dr Rautenbach also supervised several MSc-degree post-graduate students and is currently a PhD candidate, her research involves the investigation of cardiac troponin I in African rhinoceros and she hopes to graduate in April 2025.
Liesl van Rooyen
BVSc(Hons), MMedVet(CLD)
Dr Liesl van Rooyen qualified as a veterinarian from University of Pretoria in 2011.She then spent three years working in welfare practice while completing BVSc (Hons) degree in Small Animal Medicine and Veterinary Clinical Pathology. In 2015, she enrolled for the MMedVet (Clinical Laboratory Diagnostics) external residency offered by the University of Pretoria and IDEXX Laboratories South Africa, and obtained her MMedVet (CLD) specialist degree in 2018. Her research project conducted at the University was a continuation of previous work done by the Faculty regarding haemostatic derangements in dogs with Babesia rossi infection. Professional interests include diagnostic cytology and haematology, and laboratory quality management.
Submit a medical case
Our dedicated team of Veterinary Specialists and Pathologists will go the extra mile to offer advice on diagnostic testing, interpreting your laboratory results (both in-house and reference lab), and treatment of your patient. Receive personal attention from a pathologist dedicated to your case by completing and submitting your case on the form below.
